TELECOMMUNICATIONS NETWORK TROUBLESHOOTING CHECKLIST

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--- INITIAL ASSESSMENT & REPORTING ---
[ ] Reported Issue Summary
[ ] Detailed Description of Problem
[ ] Issue Category (Internet, Voice, Video, Equipment, Other)
[ ] Severity Level (1-5)
[ ] Date of Issue
[ ] Time of Issue
[ ] Customer Account Number

--- CONNECTIVITY VERIFICATION ---
[ ] Customer IP Address
[ ] Ping Response Time (ms)
[ ] Connection Type (DSL, Cable, Fiber, Satellite, Wireless)
[ ] Affected Services (Internet, Voice, Video, Email)
[ ] Date of Initial Connection Issue
[ ] Time of Initial Connection Issue

--- DEVICE STATUS & DIAGNOSTICS ---
[ ] Device CPU Utilization (%)
[ ] Device Memory Utilization (%)
[ ] Device Disk Space Utilization (%)
[ ] Device Status (Online/Offline/Degraded) (Online, Offline, Degraded)
[ ] Device System Logs (Last 24 Hours)
[ ] Diagnostic Report (if available)

--- NETWORK CONFIGURATION REVIEW ---
[ ] Current Router Configuration (Exported)
[ ] DHCP Status (Enabled, Disabled, Static Assignment)
[ ] DNS Server Primary IP
[ ] DNS Server Secondary IP
[ ] NAT Enabled? (Yes, No)
[ ] Firewall Rule Review Summary

--- SERVICE-SPECIFIC TROUBLESHOOTING ---
[ ] Service Type Affected (Internet, Voice (VoIP), Video (Streaming), VPN, Other)
[ ] Download Speed (Mbps)
[ ] Upload Speed (Mbps)
[ ] Error Message (if applicable) (None, DNS Error, Timeout Error, Authentication Error, Other)
[ ] Detailed Description of Service Issue
[ ] Date of Service Issue
[ ] Time of Service Issue

--- ESCALATION & REMEDIATION ---
[ ] Escalation Tier (Tier 1 Support, Tier 2 Support, Specialized Team, Vendor Support)
[ ] Detailed Explanation of Issue Escalated
[ ] Estimated Time to Resolution (Hours)
[ ] Escalation Date
[ ] Escalation Time
[ ] Remediation Strategy Chosen (Workaround Implementation, Permanent Fix Deployment, Configuration Change, Hardware Replacement)

--- DOCUMENTATION & CLOSURE ---
[ ] Detailed Troubleshooting Steps Taken
[ ] Root Cause Analysis Summary
[ ] Time Spent Troubleshooting (in minutes)
[ ] Resolution Status (Resolved, Workaround Implemented, Escalated, Deferred)
[ ] Resolution Date
[ ] Resolution Time
[ ] Ticket Number/Reference ID
[ ] Technician Signature

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