WAREHOUSE WMS ERROR HANDLING CHECKLIST

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--- SYSTEM ERROR LOGS ---
[ ] Review Last 24 Hours of System Error Logs
[ ] Total Number of Errors Recorded
[ ] Log Level (e.g., Error, Warning, Info) (Error, Warning, Info, Debug)
[ ] Date of Most Recent Error
[ ] Describe Recurring Error Patterns (if any)
[ ] Attach Example Error Log File (if applicable)
[ ] Error Log Severity Threshold Met? (Yes, No)

--- DATA VALIDATION ERRORS ---
[ ] Quantity Received
[ ] Quantity on Order
[ ] Unit of Measure (Each, Pallet, Case, Roll)
[ ] Expiration Date (if applicable)
[ ] Notes on Product Condition
[ ] Lot Number Status (Valid, Expired, Quarantine)
[ ] Serial Number (if applicable)

--- INTEGRATION ERROR HANDLING ---
[ ] Number of Failed Transactions (Last 24 Hours)
[ ] Integration System Affected (ERP System, Transportation Management System (TMS), Order Management System (OMS), Other)
[ ] Description of Error Message
[ ] Screenshot of Error (if applicable)
[ ] Date of Error Occurrence
[ ] Time of Error Occurrence
[ ] Affected Modules/Functions (Receiving, Putaway, Picking, Packing, Shipping)

--- USER INTERFACE ERROR MESSAGING ---
[ ] Error Message Clarity Rating (Very Clear, Clear, Somewhat Clear, Unclear, Very Unclear)
[ ] Describe the error message content
[ ] Error Message Location Accuracy (Accurate, Somewhat Accurate, Inaccurate)
[ ] Provide examples of confusing or misleading error messages
[ ] Error Message Color/Visual Cues (Appropriate, Needs Improvement, Inconsistent)
[ ] Suggest improvements to error message design

--- EXCEPTION HANDLING PROCEDURES ---
[ ] Describe the documented procedure for handling system downtime.
[ ] Estimated downtime threshold (in hours) before escalation.
[ ] Escalation path for critical errors (select one) (Tier 1 Support, Tier 2 Support, Application Owner, Vendor Support)
[ ] Date of last review and update to the exception handling procedure.
[ ] Summarize steps for resolving 'Order Fulfillment Error' exceptions.
[ ] Signature of responsible party confirming procedure adherence.

--- AUTOMATED ERROR REPORTING ---
[ ] Error Notification Channel (Email, SMS, System Dashboard, Slack/Teams)
[ ] Notification Threshold (Error Count)
[ ] Scheduled Error Report Time
[ ] Last Report Generation Date
[ ] Notification Recipient(s)
[ ] Report Severity Level (Informational, Warning, Critical)
[ ] Sample Error Report (for reference)

--- BACKUP AND RECOVERY PROCEDURES ---
[ ] Last Full Backup Date
[ ] Backup Retention Period (Days)
[ ] Backup Storage Location (On-site, Off-site, Cloud Storage)
[ ] Detailed Backup Procedure Documentation Link
[ ] Last Recovery Test Date
[ ] Recovery Test Results Summary
[ ] Recovery Point Objective (RPO) (Less than 1 Hour, 1-4 Hours, 4-8 Hours, 8-24 Hours, 24+ Hours)

--- ERROR RESOLUTION DOCUMENTATION ---
[ ] Detailed Description of Error Encountered
[ ] Error Code (if applicable)
[ ] Severity Level (e.g., Low, Medium, High) (Low, Medium, High)
[ ] Steps Taken to Resolve Error
[ ] Date of Resolution
[ ] Time of Resolution
[ ] Root Cause Analysis (if determined)
[ ] Supporting Documents (Screenshots, Logs)

--- USER TRAINING ON ERROR IDENTIFICATION ---
[ ] Training Module Outline
[ ] Common Error Types Covered (Data Entry Errors, System Integration Issues, Hardware Malfunctions, Process Deviations)
[ ] Number of Employees Trained
[ ] Last Training Date
[ ] Example Error Scenario Practice
[ ] Training Method (Online Modules, Classroom Training, On-the-Job Training)

--- PERFORMANCE MONITORING DURING ERROR HANDLING ---
[ ] Average Error Resolution Time (minutes)
[ ] CPU Utilization During Error Handling (%)
[ ] Memory Usage During Error Handling (MB)
[ ] Database Query Response Time (ms)
[ ] Error Handling Process Status (Operational, Degraded, Failed)
[ ] Date of Performance Monitoring Review

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