WELCOME GUESTS LIKE A PRO

Created by ChecklistGuro (https://checklistguro.com)


--- PRE-ARRIVAL & COMMUNICATION ---
[ ] Confirm Guest Preferences (Dietary, Accessibility) (Yes, preference noted, No, no preferences noted)
[ ] Arrival Date
[ ] Estimated Arrival Time
[ ] Guest Special Requests/Notes
[ ] Confirmation Email Sent? (Yes, No)
[ ] Guest's Name (from reservation)
[ ] Number of Guests (Confirm)

--- FIRST IMPRESSIONS - THE ARRIVAL EXPERIENCE ---
[ ] Check Arrival Time Buffer
[ ] Designate Accessible Drop-off Zone
[ ] Exterior Lighting Check (Adequate & Welcoming, Needs Adjustment, Malfunctioning)
[ ] Landscaping & Cleanliness (Immaculate, Needs Attention, Requires Immediate Action)
[ ] Greeting Signage Visible?
[ ] Music/Ambiance (if applicable) (Appropriate & Welcoming, Needs Adjustment, Not Applicable)
[ ] Note any unusual conditions or potential hazards

--- IMMEDIATE WELCOME & ORIENTATION ---
[ ] Confirm Guest Name & Reservation Details (Correct, Needs Verification, Incorrect)
[ ] Briefly Explain Key Amenities & Services
[ ] Point Out Important Locations (e.g., Wi-Fi, Breakfast Area, Emergency Exits)
[ ] Provide Wi-Fi Password
[ ] Offer Assistance with Luggage (Yes, No)
[ ] Provide a Brief Overview of Local Area (Optional)
[ ] Confirm Check-Out Date

--- PERSONALIZATION & ANTICIPATION ---
[ ] Preferred Room View (if applicable) (City View, Garden View, Pool View, Ocean View, No Preference)
[ ] Dietary Restrictions/Allergies (Gluten-Free, Dairy-Free, Vegan, Vegetarian, Nut Allergy, Shellfish Allergy, Other (please specify in LONG_TEXT))
[ ] Specific Requests/Notes (e.g., extra pillows, specific amenities)
[ ] Preferred Wake-Up Method (Phone Call, Text Message, No Wake-Up Call Needed)
[ ] Number of Accessible Amenities Requested (e.g., Roll-in shower, grab bars)
[ ] Special Occasion Date (e.g., Birthday, Anniversary) - for potential surprise
[ ] Children's Ages & Interests (for potential kid-friendly amenities)

--- ADDRESSING CONCERNS & PROVIDING SUPPORT ---
[ ] Guest's primary concern (if any) (Room Issue, Service Issue, Billing Issue, Facility Issue, Other - Please specify in LONG_TEXT)
[ ] Detailed description of guest's concern (if 'Other' selected)
[ ] Time taken to resolve concern (in minutes)
[ ] Resolution Method (Immediate Action, Compensatory Offer, Escalation to Manager, Referral to Specific Department, Further Investigation Required)
[ ] Notes on Resolution Details
[ ] Guest Satisfaction Level (Post Resolution) (Very Satisfied, Satisfied, Neutral, Dissatisfied, Very Dissatisfied)
[ ] Employee Name Addressing Concern

--- END OF TEMPLATE ---
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